XAM distinguishes itself by concentrating resources on priorities that will produce the greatest results.
Organizational Development. XAM has developed an opportunity focused training and development approach for improving effectiveness and contribution within our organization.
Psychology. XAM employs a Psychologist to work with our staff on how to handle a call using negotiation skills and creative collection techniques.
Automation. XAM continually finds new ways to make automation work for us. New capabilities such as automated retrieval, automated account flow management and automated reporting allow us to be more efficient.
Scoring and Work Strategies. XAM scores accounts based on ability and likelihood to pay and implements work strategies accordingly.
Account Scrubbing. XAM work processes include scrubbing accounts for additional payer sources and providing updated information pertaining to patient demographics.
Internal Auditing. XAM audits its own work for compliance and effectiveness as well as to help us identify areas of strength and weakness.